Refund policy
- Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please follow these steps:
Film Your Unboxing: Before using or trying the product, record a clear, uninterrupted video of the package being opened. This must be reported within 24 hours of delivery.
Send Us the Video: Message the video to our support team on:
WhatsApp: +91-7306985442
What Happens Next:
Once we've confirmed the issue, we'll refund you in full within 7 business days.
Alternatively, if you'd rather have a replacement, we'll ship a new one out the next business day, stock permitting.
2. Returns for Other Reasons (change of mind, item not as expected, etc.)
Want to send an item back for a reason other than damage or error? Here's what to know, and please report within 24 hours of delivery:
Shipping Cost: Return shipping is at your own expense.
Send Returns To: [Add Zylia Store's return address here]
Item Condition: Products must come back unused and in their original packaging.
Preferred Carriers: Please use DTDC, India Post, Blue Dart, or Delhivery. Do not use Professional Courier.
Refund Details:
Refunds are processed after we receive and inspect the returned item.
A minimum charge of ₹200 applies to cover packaging, shipping, and handling.
Returning multiple items? Each additional item carries an ₹85 deduction.
Exact deduction amounts may vary based on the size and weight of your return shipment.
Questions About Your Return?
Reach out to us on WhatsApp: +91-7306985442
Thanks for shopping with Zylia Store!