Privacy policy

Privacy Policy

 

Last updated: July 13, 2026

 

This Privacy Policy explains how Zylia Store ("we", "us", or "our") gathers, uses, and shares personal information when you browse or shop at zylia.store, or otherwise get in touch with us (together, the "Services"). "You" refers to anyone using the Services, whether as a shopper, site visitor, or someone whose data we hold under this notice.

 

Please read this notice carefully. Using the Services means you accept the practices described here. If you disagree with any part of this notice, please stop using the Services.

 

Updates to This Notice

 

We may revise this notice periodically to reflect changes in our operations or legal requirements. Any revision will be posted here with an updated date, along with any additional steps required by law.

 

Personal Information We Gather

 

The information we collect depends on how you engage with our store.

 

Information You Provide Directly

 

This may include your contact details (name, address, phone, email), order details (billing and shipping addresses, payment confirmation, contact info), account credentials (username, password, security questions), and any messages you send our support team. Providing some of this information is optional, though skipping it may limit certain features.

 

Information Collected Automatically

 

We use cookies, tags, and similar tools to gather usage data such as device type, browser, network details, IP address, and how you interact with our store and account.

 

Information from Other Sources

 

We may also receive data about you from partners such as our ecommerce platform provider, payment processors (who handle card or bank details to complete your order), and advertising or analytics partners who use tracking technology on our site and in our marketing emails. Any data received this way is handled per this notice.

 

How We Use Your Data

 

We use your information to fulfill orders and manage your account, to send you marketing and promotional messages (where permitted), to detect and prevent fraud or abuse, and to support you and improve our Services. Please safeguard your own account login details and reach out immediately if you suspect unauthorized access.

 

Cookies

 

We rely on cookies to operate and enhance our store, analyze how customers use it, and allow trusted partners to tailor ads. Most browsers accept cookies automatically, but you can adjust your settings to limit or block them — note this may affect site functionality.

 

Sharing Your Information

 

We may share your data with service providers (IT, payments, shipping, analytics, support), marketing partners, our affiliated companies, or as needed for legal compliance, business transfers, or to protect our rights and those of our users. We do not share sensitive personal data without consent, nor use it to infer characteristics about you.

 

Content You Post Publicly

 

Reviews or other content you post publicly are visible to anyone and we aren't responsible for how others use or handle that information.

 

Links to Other Sites

 

Our store may link to third-party sites we don't control. Review their own privacy practices, as we aren't responsible for their content or security.

 

Children

 

Our Services are not directed at children and we do not knowingly gather their data. Parents or guardians who believe we have a child's information may contact us to request deletion.

 

Data Security and Retention

 

No method of storage or transmission is completely secure. We keep personal data only as long as needed for the purposes described here or as required by law.

 

Your Privacy Rights

 

Depending on your location, you may be able to request access to, correction of, deletion of, or a copy of your data, object to or restrict certain processing, withdraw consent, or appeal a decision on your request. You may also unsubscribe from marketing emails anytime, though we may still send transactional messages. Contact us to exercise these rights; we may need to verify your identity first, and authorized agents must provide proof of authorization.

 

Complaints

 

If you're unhappy with how we've handled your data, contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.

 

International Transfers

 

Your data may be processed outside your home country, including by staff or partners abroad. Where required, we use approved legal safeguards for such transfers.

 

Contact Us

 

For questions about this notice or to exercise your rights, email us at support@zylia.store.